Can Facebook Timeline beat Twitter’s Timeline?

Facebook has been challenged by so many other networking sites around and that makes it bring about a horrendous amount of changes in its own interface and other areas. Another such big development for Facebook is the new timeline being introduced.

Many people seem to find it difficult to activate the New Facebook Timeline which is why i decided to help a lot of my friends in doing that and after i did it for about 4-5 people i thought why not just help all of you with it. So here i am describing the complete process of activating your own facebook timeline.

Step I: Go to http://developers.facebook.com

After you go to this screen, click the green colored Get Started button you can see.  After you that:

Step II: Click on dev app on this page like this:

Step III: Click Allow to Grant Access to Facebook

Step IV: Click on Create a New App as shown in the image below

After you have clicked on the button for Creating a New App, enter any “App Display Name” and “App Namespace” in the pop window that appears. Complete the verification process to reach to a screen that looks like this:

After you reach here, just as the image shows, Click on “Open Graph” menu item on the left hand side.

Step V: After you reach the Open graph page you have to insert a few details as shown below:

P.S : Make sure you enter the exact content as shown in the image. Which means the first text box should have “read” and second should have “book”. After entering this press the green colored “Get Started” button just next to it to reach to the next screen.

After you reach to this page just do as the special remark on the image says.  Change the “read” for Past Tense as “redd”.

P.S : Do not make any other changes otherwise you might land up without a timeline and all efforts in vain.

Step VI: Next Click “Save Changes & Next” button at the bottom of page and reach the next page where without making any changes just click “Save Changes & Next” button at the bottom. When you reach the next page do not make any changes and rather click “Save & Finish” button.

Step VII: Go back to your Facebook Home screen where an invitation to start your timeline would be waiting on top of your page. All you got to do is click “yes” and you would have your timeline.

It is that simple and easy. All you got to do is keep following the steps one by one.

Hope all of you get one very soon. Till then stay connected and keep reading.

Adios Amigos!

Well i hope you remember that you can catch  me on Facebook at http://www.facebook.com/nrlgrv

Twitter: @gaurav_crystal

or http://about.me/gauravnarula

Vodafone goes Not-So-Happy-To-Help

Are you one of those who after maintaining a few thousand fans on Facebook Page think that the Social Media works on your directions???? Think Again after reading this…

Big Brands

Vodafone which is one of the Biggest Telecom Brand in India with about 127,364,342 subscribers has been managing the subscriber base pretty well all across the nation. It gives tough competition to some of the other top-of-the-notch brands in the field like Airtel, Aircel, Idea & other telecom networks offering same kind of services.

False Promises

Can you imagine a company/brand like vodafone offering false promises in the name of 3G Services??? Yes, a recent incident with Vodafone where Dhaval Walia, a Mumbaikar switched to Vodafone India on April 15 where he was informed that Kandivili, the area where he lived, had 3G services available which he realized later on that it was not true.

Dhaval fought against the false Service Level Agreement  for about one month during which the Vodafoen India team was ot ready to accept that they had promised something which they could not deliver in the specific area. After an entire one month of the tussle, the Chief Marketing Officer (CMO) for Vodafone India accepted that in Mumbai only half of Cell Sites are 3G. Even after this, the top management with utter attitude had the audacity ti ask the customer to switch to another operator if not happy with services.

Dhaval decided to stay with Vodafone and give grief to them till them he received the promised SLAs. Ultimately the company had to offer him Free 3G services for 2 months worth Rs. 2500

All is Not Well

The brand forgot about the most important aspect of Social Media which is that its neither restricted nor can be. Even after knowing that negativity is spreading across, the brand did not try to take care of customer grievances rather tried to ignore them & caused further grief to Dhaval Walia.

The brands need to leverage these social media tools like Facebook, Twitter etc. to reach out to their customers rather than turning their face on them & avoid helping them. Vodafone could have easily banked upon this customer to be a brand loyal advocate by simply helping him in his first complaint rather than making him run around the bush but they did something that couldn’t have worked.

Finally,  we all learn from this that no matter how big or huge the brand is, what matters is that in the end of it all, Customer is the King & it remains this way. It can never happen that a brand tries to forcefully make the customer do what they want. Social Media is acting as another tool these days for the customers to reach out to masses with their thoughts & opinions.

Don’t take Social Media for granted. It may just fire back.

Adios Amigo……………….. That is it for now. see you guys later with my next post. For any comments, feedback or suggestions kindly leave a comment on this post or you can connect with me on:

Twitter – @gaurav_crystal

Facebook – www.facebook.com/nrlgrv

Email – nrlgrv@gmail.com

 

 

 

Thanks to –

Image Courtesy: http://newsimg.bbc.co.uk/media/images/45010000/jpg/_45010605_man_spl203.jpg